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FAQs
Certificate Delivery
1. I need another copy of my certificate. How
can I get one?
2. What certificate delivery options do I have?
3. How long does it take for my certificate to
be delivered?
4. My certificate is due today. Can I still
take your course?
5. Do you send my certificate directly to the
court?
Course Eligibility
6. I'm not sure if I'm eligible for traffic
school. How do I find out?
Course Payment
7. How do I make my payment?
8. What if I do not want to enter my credit
card number online?
9. What credit cards do you accept? Can I use
my debit card?
General Information
10. Do I need any special software to take this
course?
11. What if I fail the final exam?
12. How long is the final exam?
13. I forgot my password. How can I find out
what it is?
14. How long will it take me to complete the
course?
15. Is there a time limit to complete this
course?
Policies & Procedures
16. What is the course completion policy?
17. What is the course cancellation/refund
policy?
18. What is the testing and grading policy?
19. What is the operation and conduct policy?
Starting the Course
20. Do I need to save my work?
Technical
21. Is your website secure?
Q:
I need another copy of my certificate. How can I get one?
A: If you have lost your certificate or in contains
incorrect information, you may contact a customer support
representative at 1-800-723-1955 to request a certificate
reprint.
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Q: What certificate delivery options do I have?
A: We offer various delivery options. Your course tuition
includes regular mailing of your certificate. For your
convenience, we also offer premium delivery services for an
additional cost. Overnight Morning delivery costs an
additional $24.95 and will be delivered the next business
day before 12 PM. Overnight delivery costs an additional
$17.95 and will be delivered the next business day before 5
PM. Two-day express delivery costs an additional $9.95 and
will be delivered the second business day before 5 PM. If
you live in a rural area, delivery delays may occur.
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Q:
How long does it take for my certificate to be delivered?
A: Our certificates are processed Monday-Friday at 3 PM
Pacific Time (5 PM Central Time for Texas users). Users
completing after 3 PM will be processed the following
business day. We ask you to allow 3-5 business days for
delivery. Premium delivery services are available for an
additional fee.
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Q:
My certificate is due today. Can I still take your
course?
A: Time allowed for completion of courses and deadlines for
submitting certificates of completion vary from court to
court. We urge you to contact your court for this
information to avoid taking this course and not receiving
credit from the court.
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Q:
Do you send my certificate directly to the court?
A: Each state or court has specific requirements for the
processing of certificates. In most cases, we send the
certificate directly to the student. You may have the option
of having the certificate sent directly to the court on your
behalf. However, this can only be done using one of our
premium delivery services. We will not send a certificate to
the court using regular mail as we have no way of verifying
that the court actually received your certificate. Please
call a customer support representative at 1-800-723-1955 if
you have questions.
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Q:
I'm not sure if I'm eligible to take this course. How do
I find out?
A: States have different regulatory agencies who approve the
course. These regulatory agencies have different rules on
how often you can take driving education courses and the
purpose of the courses can vary from state to state or court
to court (insurance reduction, point reduction, etc.). When
you register for this course, this site will tell you
whether the course is approved in your state or court.
However, you should ALWAYS verify with your state or court
before completing a driving safety course. Just be sure to
take care of it BEFORE your assigned court date or due date.
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Q: How do I make my payment?
A: You may make your payment online by using a credit card,
bank debit card with a Visa/MasterCard logo, or a personal
check through our secure server. If you are uncomfortable
submitting your payment online, you can contact our customer
support representatives at 1-800-723-1955 to make your
payment over the phone. You may also submit your payment by
mailing in a personal check or money order to our corporate
office. Please make check payable to CONTINUEDED and mail
to:
CONTINUEDED
294 La Moree Road
San Marcos, CA 92078
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Q:
What if I do not want to enter my credit card number
online?
A: You may submit payment by mailing a check or money order
to our corporate office. Please make your check or money
order payable to CONTINUEDED and send to:
CONTINUEDED
294 La Moree Road
San Marcos, CA 92078
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Q:
What credit cards do you accept? Can I use my debit card?
A: You may submit payment using a credit card, bank debit
card with a Visa or Mastercard logo, or a personal check
through our secure server. We accept Visa, Mastercard,
American Express, and Discover. You may also submit your
payment information over the phone with a customer support
representative. To pay over the phone, please contact us at
1-800-723-1955.
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Q:
Do I need any special software to take this course?
A: You do not need any special software to use our course.
All you need is a web browser and a connection to the
internet. We support Internet Explorer 4.0 and higher,
Netscape Navigator 6.0, AOL 4.0 and higher, and most other
browsers. There is no software to download and nothing saved
to your hard drive. Some courses use the Macromedia Flash
plugin. This product is free and can be downloaded and
installed at registration.
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Q: What if I fail the final exam?
A: Depending on your state or court's regulations, you may
have the opportunity to retake the final exam if you fail.
The regulatory agency in your state mandates how many
attempts you will have to take the final exam.
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Q: How long is the final exam?
A: The length of the final exam may vary and is determined
by the state and county that issued your violation. The
typical final is 25 questions, but could be longer depending
on your state's requirements.
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Q:
I forgot my password. How can find out what it is?
A: Contact our customer support representatives at
1-800-723-1955.
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Q: How long will it take me to complete the course?
A: Though course lengths vary from state to state, typical
courses are usually 4-6 hours in length. You can start and
stop the course as much as you would like to.
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Q: Is there a time limit to complete this course?
A: You must complete the course within 180 days of
registration. Any student who has not successfully completed
the course within 180 days will be terminated without notice
and will not be eligible for a refund.
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Q: What is the course completion policy?
A: You must complete all phases of the approved curriculum
in order to receive a certificate of completion. Any time
missed must be made up. The school is prohibited from
issuing a certificate of completion if the student has not
met all the requirements for course completion and a student
shall not accept a certificate under such circumstances.
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Q: What is the course cancellation/refund policy?
A: A full refund will be made to any student who cancels the
enrollment contract prior to attempting the final
examination. Any student who has not successfully completed
the course within 180 days will be terminated without notice
and will not be eligible for a refund. All registration fees
paid are due and refundable when the course of instruction
is discontinued by the school, preventing a student from
completing the course, or the enrollment of the student was
procured as a result of any misrepresentation in
advertising, promotional materials of the school, or
representation made by the owner or employee of the school.
All refunds will be completed within 30 days after the
effective date of enrollment termination.
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Q: What is the testing and grading policy?
A: Each chapter contains a quiz or quizzes that review
important content from that chapter. The number of quizzes
and quiz questions varies depending on your course. The
quizzes do not affect your final exam score but will provide
you with and excellent opportunity to master the course
material. You also must take and pass a final exam upon
completion of the course.
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Q: What is the operation and conduct policy?
A: No credit or completion will be given if the course is
completed by anyone other than you or if you are assisted by
an outside party. When you enroll in the course you are
stating under penalty of perjury that you, and not another
person, studied the material in its entirety and completed
that chapter quizzes and the final exam. By registering for
the course, you understand that is may be a felony to make
false statements or to falsify documents submitted by the
court.
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Q: Do I need to save my work?
A: Your registration and payment information are
automatically saved. You must finish each chapter quiz
completely in order to receive credit for that chapter.
Simply log in using your driver's license and password and
we automatically keep track of the course work completed, so
the next time you log in, you can pick up where you left
off.
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Q: Is your website secure?
A: Yes. An encrypted SSL connection requires all information
sent between a client and a server to be encrypted by the
sending software and decrypted by the receiving software,
thus providing a high degree of confidentiality.
Confidentiality is important for both parties to any private
transaction. In addition, all data sent over an encrypted
SSL connection is protected with a mechanism for detecting
tampering--that is, for automatically determining whether
the data has been altered in transit.
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